I have quite a few entries in my music list/menu, that when you try to play them MM5 reports that they inaccessible.
But they are in the right directory and can be played using WMedia.
I've done the 'Rescan' function several times but no luck.
MM5 Gold Version
Moderator: Gurus
Re: MM5 Gold Version
Related: https://www.mediamonkey.com/support/kno ... s-to-play/
Make sure you verify the Path shown in MediaMonkey against the Path in File Explorer. Can you play the files when you open them with MediaMonkey from File Explorer?
Make sure you verify the Path shown in MediaMonkey against the Path in File Explorer. Can you play the files when you open them with MediaMonkey from File Explorer?
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: MM5 Gold Version
Hi guys! I did the payment for the gold version 8 days ago, haven't received a code or any notification yet. don't like this. is there a direct e-mail to get help from? Support desk isn't opening (always coming to the forum). thanks for any help. Othmar
Re: MM5 Gold Version
You should be able to view your License where you purchased it: https://www.mediamonkey.com/support/kno ... cense-key/ Is that not the case?
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: MM5 Gold Version
Hi Othmar,
Thanks for supporting MediaMonkey!
I see that your order was processed and an email with order details sent (I've resent the order details today as well). Please check your spam folder if you don't see it in your inbox.
As to the problem with the helpdesk, can you explain what you mean? What happens when you click Support > Helpdesk on our website?
Thanks!
-Rusty
Thanks for supporting MediaMonkey!
I see that your order was processed and an email with order details sent (I've resent the order details today as well). Please check your spam folder if you don't see it in your inbox.
As to the problem with the helpdesk, can you explain what you mean? What happens when you click Support > Helpdesk on our website?
Thanks!
-Rusty
Re: MM5 Gold Version
thanks very much, this worked fast.......... merci.
Re: MM5 Gold Version
Thank you for update.
Note Login info is same for Helpdesk and Forum, if you encounter any more issues with either, feel free to write on one that work.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts