MM5 Gold Version

Get answers about the current version of MediaMonkey 5

Moderator: Gurus

ziggyz
Posts: 3
Joined: Sat Jan 07, 2012 5:53 pm

MM5 Gold Version

Post by ziggyz »

I have quite a few entries in my music list/menu, that when you try to play them MM5 reports that they inaccessible.
But they are in the right directory and can be played using WMedia.
I've done the 'Rescan' function several times but no luck.
Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5 Gold Version

Post by Lowlander »

Related: https://www.mediamonkey.com/support/kno ... s-to-play/

Make sure you verify the Path shown in MediaMonkey against the Path in File Explorer. Can you play the files when you open them with MediaMonkey from File Explorer?
OthmarL
Posts: 2
Joined: Tue Jan 17, 2023 8:22 am

Re: MM5 Gold Version

Post by OthmarL »

Hi guys! I did the payment for the gold version 8 days ago, haven't received a code or any notification yet. don't like this. is there a direct e-mail to get help from? Support desk isn't opening (always coming to the forum). thanks for any help. Othmar
Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5 Gold Version

Post by Lowlander »

You should be able to view your License where you purchased it: https://www.mediamonkey.com/support/kno ... cense-key/ Is that not the case?
rusty
Posts: 8396
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: MM5 Gold Version

Post by rusty »

Hi Othmar,

Thanks for supporting MediaMonkey!

I see that your order was processed and an email with order details sent (I've resent the order details today as well). Please check your spam folder if you don't see it in your inbox.

As to the problem with the helpdesk, can you explain what you mean? What happens when you click Support > Helpdesk on our website?

Thanks!

-Rusty
OthmarL
Posts: 2
Joined: Tue Jan 17, 2023 8:22 am

Re: MM5 Gold Version

Post by OthmarL »

thanks very much, this worked fast.......... merci.
Peke
Posts: 17457
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: MM5 Gold Version

Post by Peke »

OthmarL wrote: Tue Jan 17, 2023 11:17 am thanks very much, this worked fast.......... merci.
Thank you for update.
Note Login info is same for Helpdesk and Forum, if you encounter any more issues with either, feel free to write on one that work.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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