OthmarL wrote: ↑Tue Jan 17, 2023 11:17 am thanks very much, this worked fast.......... merci.

Thank you for update.
Note Login info is same for Helpdesk and Forum, if you encounter any more issues with either, feel free to write on one that work.

thanks very much, this worked fast.......... merci.

Hi Othmar,

Thanks for supporting MediaMonkey!

I see that your order was processed and an email with order details sent (I've resent the order details today as well). Please check your spam folder if you don't see it in your inbox.

As to the problem with the helpdesk, can you explain what you mean? What happens when you click Support > Helpdesk on our website?

Thanks!

-Rusty

You should be able to view your License where you purchased it: https://www.mediamonkey.com/support/kno ... cense-key/ Is that not the case?

Hi guys! I did the payment for the gold version 8 days ago, haven't received a code or any notification yet. don't like this. is there a direct e-mail to get help from? Support desk isn't opening (always coming to the forum). thanks for any help. Othmar

Related: https://www.mediamonkey.com/support/kno ... s-to-play/

Make sure you verify the Path shown in MediaMonkey against the Path in File Explorer. Can you play the files when you open them with MediaMonkey from File Explorer?

I have quite a few entries in my music list/menu, that when you try to play them MM5 reports that they inaccessible.
But they are in the right directory and can be played using WMedia.
I've done the 'Rescan' function several times but no luck.